How to return or exchange an item:
If your item is defective, please contact us immediately. Do not send your product back without first contacting us. When contacting about a defective product, please provide details of defect, your order number as well as photographs of the defect. This will make it easier for us to correct the issue as quickly as possible.
If your return/exchange is approved, the return will be subject to inspection upon arrival. All items must be returned in original condition with all original, unmarked packaging. Refund will be provided within (2) business days of product being received at our facility.
Unfortunately, all Shipping charges are non-refundable.
Warranty, exchange or return will not be provided for damaged items due to misuse. (ex: Physical damage, destruction or liquid damage)
Return delivery costs are responsibility of buyer. Shipping is an expense that we include in your purchase. However, shipping cost will be deducted from returns and will not be refunded. We will cover the complete cost of sending replacement parts or replacement product that is under warranty.
Non-defective product returns will be subject to a re-stocking fee of 20%. Unfortunately there are no exceptions on this policy. We apologize in advance for any inconvenience and thank you for your understanding. To be considered for a refund, product must be returned within (30) days of your original purchase and must be unused as well as include all original, unmarked packaging. Returns of unused product will be subject to inspection. Approved returns will be provided with refund within (2) business days of your product return.
If you have any questions please contact us at info [at] indiefilmdepot [dot] com.